January is not just the name of the month. It’s the name for changes. New year, new weather, new colors of nature, new outfits, new resolutions and goals. Also, for me it is a new age, because I turned nineteen in January, and a new job with which came a new wave of…. TROUBLES AND WORRIES. Everything’s new, but not necessarily in a good way.
I believe, that I am a good person. And I believe, that for good people life just must be easier. Well, it is not. I try and try to understand, am I the only one who considers herself a very unlucky person? Not always, but definitely most of the time…
Who else oversleeps his/hers work on a first week??? For three hours? At Selfridges, where costumer service is anything but poor! Who else is late everywhere and every time- deadlines, shift’s beginning- it seems that I am not familiar with these terms. I am tired of being disappointed in myself, and most of all- I am tired of disappointing other people.
Today I had a talk with my manager. Oh god, she is very discrete and nice. I really thought she was going to fire me. The job is still mine, but the good first impression is definitely not.
Anyway, whatever they say, I feel, that I am trying really hard and that I am good at what I do! C’mon- I am a foreigner, I am quite shy, and I am still talking to random people everyday for four hours. And not just talking- I am trying to sell them items, and not the cheapest ones. I look at customer service a little bit different. You have to smile and be polite, you have to be cheerful and understand customer’s needs. But what you don’t need to do is to push them to buy things, to fake every smile and every “Hello”. The communication between the sales assistant and a customer has to be natural, not artificial. Because every person, who’s at least a little bit understanding, will notice the fakeness and a bad vibe from sales person, and this the worst thing that could happen. So, I am sorry HEAD OFFICE, but I will not be fake and I will treat customers the way I know best- with honesty and kindness. And I am sorry, pregnant lady from the head office, , but I DID apologized for being late one time and I felt terribly bad, and if you didn’t hear or were too concerned about yourself at that moment, it is a shame.
Now, it has been a month and two weeks when I am working, learning and exploring. I can’t say it is always interesting and of course I get tired like everyone else. But I feel that this job actually challenges me and I like to be challenged!
I believe, that I am a good person. And I believe, that for good people life just must be easier. Well, it is not. I try and try to understand, am I the only one who considers herself a very unlucky person? Not always, but definitely most of the time…
Who else oversleeps his/hers work on a first week??? For three hours? At Selfridges, where costumer service is anything but poor! Who else is late everywhere and every time- deadlines, shift’s beginning- it seems that I am not familiar with these terms. I am tired of being disappointed in myself, and most of all- I am tired of disappointing other people.
Today I had a talk with my manager. Oh god, she is very discrete and nice. I really thought she was going to fire me. The job is still mine, but the good first impression is definitely not.
Anyway, whatever they say, I feel, that I am trying really hard and that I am good at what I do! C’mon- I am a foreigner, I am quite shy, and I am still talking to random people everyday for four hours. And not just talking- I am trying to sell them items, and not the cheapest ones. I look at customer service a little bit different. You have to smile and be polite, you have to be cheerful and understand customer’s needs. But what you don’t need to do is to push them to buy things, to fake every smile and every “Hello”. The communication between the sales assistant and a customer has to be natural, not artificial. Because every person, who’s at least a little bit understanding, will notice the fakeness and a bad vibe from sales person, and this the worst thing that could happen. So, I am sorry HEAD OFFICE, but I will not be fake and I will treat customers the way I know best- with honesty and kindness. And I am sorry, pregnant lady from the head office, , but I DID apologized for being late one time and I felt terribly bad, and if you didn’t hear or were too concerned about yourself at that moment, it is a shame.
Now, it has been a month and two weeks when I am working, learning and exploring. I can’t say it is always interesting and of course I get tired like everyone else. But I feel that this job actually challenges me and I like to be challenged!
P.S. Although now it's the end of the February, I still decided to add my post from earlier writings to show my previous mood in winter :)